Frequently Asked Questions

Yes, Flamery grills are designed for easy self-assembly, allowing for convenient setup without the need for professional assistance. More information can be found HERE.

Absolutely! With the lid down, Flamery grills double as outdoor ovens, perfect for cooking pizzas, bread, and a variety of other dishes.

NOTE: Please be aware that using your Flamery grill with the lid down will blacken the stainless steel lining of the lid. This does not affect the performance of your grill and can be cleaned with the appropriate cleaning solutions.

Seasoning your Flamery grill is simple. Apply a thin layer of cooking oil to the stainless steel cooking surfaces and let the grill heat up for approximately 15-20 minutes. Repeat if necessary for optimal results.

Flamery grills are designed to be used with wood or charcoal, allowing you to infuse your dishes with delicious smoky flavors. Our range of fuel, supplied by the lovely folk at Love Logs, can be found HERE.

Cleaning your Flamery grill is straightforward. Simply remove any excess food debris and wipe down the surfaces with a damp cloth after each use. For more thorough cleaning, consult the care instructions provided with your grill.

More information on cleaning your Flamery grill can be found HERE.

Yes, all Flamery grills are equipped with a temperature gauge, allowing you to monitor and control the cooking temperature with precision.

Flamery grills are proudly manufactured in our factory in North Yorkshire, Great Britain, ensuring quality craftsmanship and attention to detail. You can find out more about our story HERE and our manufacturing processes HERE.

Yes, Flamery grills are designed to withstand outdoor conditions. However, it's essential to take proper care of your grill to ensure its longevity. We recommend covering your grill with a waterproof cover when not in use to protect it from the elements. Additionally, regularly cleaning your grill and applying a protective coating can help prevent rust and corrosion. With proper maintenance, your Flamery grill will continue to perform well and provide you with delicious grilled dishes for years to come.

The cooking juices collected in the drip tray are designed to flow away from the cooking surface and into a designated drip trays. This prevents flare-ups and ensures a clean cooking environment. If the drip tray becomes too full, it's recommended to empty it using a turkey baster or similar tool to avoid overflow and maintain optimal grilling conditions. Regularly monitoring and emptying the drip tray will help ensure hassle-free grilling sessions and preserve the flavors of your dishes.

Yes, Flamery grills are suitable for built-in installations in outdoor kitchens. When building in your grill, it's essential to place it on a sturdy, heat-resistant surface such as concrete, stone, or metal. The grill naturally has an air gap between the bottom of the grill and the mounting surface to prevent excessive heat transfer. This ensures proper ventilation and helps maintain the integrity of your outdoor kitchen. Before installation, be sure to consult the grill's user manual and any applicable building codes for guidance on proper placement and installation requirements.

Additional details and drawings regarding building in your grill can be found HERE.

Flamery grills are suitable for built-in installations in outdoor kitchens. When building in your grill, it's essential to place it on a sturdy, heat-resistant surface such as concrete, stone, or metal. Between the base of the BBQ and the surface upon which its mounted there will be a naturally created air-gap to prevent excessive heat transfer. This ensures proper ventilation and helps maintain the integrity of your outdoor kitchen.

Cooking on a Flamery grill is an adventure in flavor and technique, where mastering the art of cooking over embers takes center stage. Here's your guide to grilling greatness:

1. Prepare your grill: Start by building a fire both in the firebox, to create a steady supply of embers whilst cooking, and in the base of the grill to get things started. Spread the embers to create a consistent heat for your cooking journey, moving them into larger piles for higher temperatures. You can top up the firebox with logs and charcoal as needed to generate more embers as you cook.
2. Control the heat: Use the winch system to adjust the height of the grill grate above the embers. Lower the grate for intense heat and raise it for a more gentle cooking experience. This precise control allows you to tailor the heat to your culinary desires.
3. Cooking techniques: Explore a variety of cooking techniques, from direct grilling for perfect sears to indirect grilling for slow, tender results. Experiment with using the grill lid to create an oven-like environment, perfect for baking, roasting, or smoking your favorite dishes.
4. Keep watch over your food: Stay attentive to your food as it cooks, adjusting the placement and rotation of your ingredients as needed to achieve even cooking. A meat thermometer can be your ally in ensuring meats are cooked to perfection.
5. Indulge in the flavors: Once your culinary creations are ready, savor the mouthwatering flavors and aromas that only a Flamery grill can deliver. Whether it's succulent meats, crispy vegetables, or perfectly charred pizzas, every bite is a celebration of outdoor cooking at its finest.

After your culinary adventures on your Flamery grill, it's essential to follow these steps for proper maintenance and care:

1. Allow the grill to cool naturally: After cooking, let your Flamery grill cool down naturally. Do not attempt to move or clean the grill while it's still hot to avoid the risk of injury.
2. Do not remove ash until cold: Once the grill has cooled completely, you can safely remove the ash. It's important to wait until the ash is cold to prevent any accidental fires or injuries. Please dispose of ash responsibly.
3. Cleaning the stainless steel cooking surfaces: The stainless steel cooking surfaces such as the v-groove grills or firebox grill on your Flamery grill, are designed for easy cleaning. Simply remove the cooking surfaces from the grill and wash them with warm, soapy water. Use a non-abrasive sponge or cloth to remove any food residue, then rinse thoroughly and dry completely before reassembling.
4. Blackening of the steel is normal: Over time, you may notice that the stainless steel cooking surfaces of your Flamery grill develop a blackened patina. This is a normal part of the seasoning process and does not affect the performance or safety of your grill. Embrace the character and charm of your well-loved grill as it ages gracefully with each grilling session.

By following these simple steps, you can ensure that your Flamery grill remains in top condition, ready to deliver delicious grilled dishes for many years to come.

The KONRO PRO.5.4 is designed for precision and versatility in live-fire cooking. Its modular design includes a removable stainless steel grill and a 5mm plancha plate, allowing seamless transitions between open-flame grilling and solid-surface cooking. The 25mm vermiculite-lined firebox ensures exceptional heat retention, while the dual adjustable air vents provide precise airflow control, enabling chefs to fine-tune cooking temperatures for various ingredients.

The grill features a robust 304 stainless steel inner body, known for its durability and resistance to corrosion. This is lined with 25mm vermiculite panels to retain as much heat in the grill as possible.

The outer shell is powder-coated mild steel, providing additional protection and a sleek appearance. The combination of these materials ensures the grill withstands high temperatures and frequent use, making it suitable for both commercial kitchens and outdoor settings.

Absolutely. The Flamery Konro PRO.5.4 tabletop grill is built with a rugged 25mm pressed vermiculite board lining engineered for extreme heat. As the grill heats up and cools down, the vermiculite naturally expands and contracts, which can result in tiny hairline cracks appearing in the lining over time. Rest assured, these minor cracks are purely cosmetic – they won’t affect your grill’s performance, heat retention, or safety. The vermiculite material was chosen for its exceptional durability and insulation, so even with a few small cracks it continues to do its job effectively.

In short, a cracked vermiculite liner is a normal part of the grill’s lifespan and does not compromise the effectiveness or safe operation of your Flamery Konro PRO.5.4.

After each use, allow the grill to cool completely. Remove the stainless steel grill and plancha plate for cleaning; these components can be washed with warm, soapy water and a non-abrasive sponge. Avoid using harsh chemicals or abrasive tools that could damage the finish. Regular maintenance includes emptying ash from the firebox and checking for any buildup that could affect airflow.

Great question - and totally normal. The cooking surface of the KONRO PRO.5.4 is crafted from precision laser-cut and laser-welded stainless steel, combining a solid 5mm outer frame with a finer 1.2mm grill mesh. When exposed to high, direct heat (as with all live-fire setups), the thinner internal mesh may expand slightly, causing a temporary dip or gentle warping in the grill surface.

This is simply a result of thermal expansion — and it’s expected behaviour for stainless steel in this application. Once the grill cools, it will naturally return to a flat state. It won’t affect your cooking performance or the structural integrity of the grill.

In short: a little flex under fire is all part of the design — and your Konro is built to handle it.

Ensure the grill is placed on a stable, heat-resistant surface with adequate ventilation. The 20mm air gap on all sides and underneath the grill helps dissipate heat, keeping external surfaces cooler and reducing the risk of burns. Always use heat-resistant gloves when handling hot components, and never leave the grill unattended while in use.

Store the grill in a dry, sheltered area to protect it from the elements. The KONRO PRO.5.4 comes with a waterproof cover, which should be used to shield the grill from moisture and debris. Before storage, ensure all components are clean and dry to prevent corrosion and maintain optimal performance.

Start by selecting high-quality charcoal, such as Whittlebricks by Whittle & Flame, which provide a clean, consistent burn. Use the dual adjustable air vents to control airflow and regulate temperature: opening the vents increases heat for searing, while closing them lowers the temperature for slow cooking. The modular design allows for the use of the plancha plate or wire grill, enabling chefs to adapt the cooking surface to different ingredients and techniques.

Yes, the grills are delivered fully assembled and just need unpacking.

Flamery grills are delivered securely packaged in a Flamery packaging crate, on a pallet to your kerbside or driveway location. More information can be found HERE.

We are only able to ship to the UK mainland, the good news is it's free.

Deliveries outside of the UK must have prior agreement, in writing, from Flamery, if possible to be made, and will be subject to additional charges.

We deliver to UK mainland only. We are currently unable to deliver to:

• The whole or Ireland (ROI and NI)
• The Channel Islands
• The Shetland and Orkney Island

More information can be found in our Shipping Policy here.

All of our product is made by us, to order, here in the UK. Because of this our lead time is currently 3-4 weeks, though we are always working hard to reduce this.

We will always endeavour to deliver your orders as soon as possible and will be in touch to arrange your specific delivery date as soon as we can.

If you need to return a product because it is faulty, or because of something we have done incorrectly, we won't charge you for collections/returns.

However, if you need to return an item because you have changed your mind you will need to pay the collection costs of £100.00.

If you return your whole order, we'll give you a refund, including what you paid for delivery, minus the returns or collection fee.

If you only return some of your order, we'll refund for those items and their delivery, minus the returns or collection fee.

As most of our Products are not suitable for posting, you must allow us to collect the product from you, unless otherwise agreed in writing. Please email us at hello@flamery.co.uk to arrange collection.

More information on Returns and Refunds can be found here.

As all of our products are made to order, once an we have received an order we start manufacturing straight away. For this reason we are unable to change or amend orders once received.

Orders that must be changed need to be cancelled and reordered as required.

Yes. Please contact us within 14 days of receiving your order to start the cancellation process. Please see our Terms and Conditions of Sale for more information.

Yes, we use PayPal pay in 3 for spread payments. Details can be found here.

Here at Flamery we take online security very seriously. All of our online transactions are handled by Shopify Payments, who use secure, encrypted 128-bit SSL certificates to pass information. You can be completely assured that nothing you pass to Shopify's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

We are only able to process payments in GBP.

All prices on the Flamery website are shown inclusive of VAT.