Crafted to last. Backed by us.
At Flamery, we design every product to deliver timeless performance, day in and day out. Our 3-year warranty is our promise to you: that your Flamery grill or accessory is built to endure, and that we’re here to support you if something doesn’t go to plan.
What’s Covered
For three years following the date of purchase, Flamery will repair or replace any part that proves to be defective in materials or craftsmanship under normal use. This includes:
Grill Body – Covered against structural failure, "burn-through" or "rust-through".
V-Grills, Grills & Chapa Plates – We’ll replace grills that break down due to weld failure or rust through during regular use.
Flamery Accessories – Tools and accessories designed by Flamery are also covered if they show signs of defects in material or workmanship.
What’s Not Covered
While we stand behind our craftsmanship, there are a few things not included:
Everyday Wear – Marks, discolouration, cosmetic imperfections and small areas of surface rust that do not affect the performance of your grill.
Incorrect Assembly or Installation – Damage caused by abuse, improper setup or poor/rough handling during assembly and use.
Misuse or Incompatible Parts – Using your Flamery product for anything other than its intended purpose, or with non-Flamery accessories.
Neglect or Poor Maintenance – Issues caused by lack of cleaning or improper storage.
Third-Party Components – Non-Flamery parts or accessories.
Firebricks – Cracked, broken or chipped Firebricks.
Powder Coated Finish – Discolouration or "greying" caused by prolonged exposure to direct flame.
Stainless Steel – "Blueing" of stainless steel interior elements caused by prolonged exposure to direct flame/intense heat.
Making a Claim
It’s simple:
Reach Out – Email us at hello@flamery.co.uk with your purchase details, product info, and a description of the issue. We may ask for photos to help us assess the situation.
We’ll Handle the Rest – If your product is covered, we’ll arrange for a repair or replacement. Replacement parts may vary slightly in design but will deliver the same great performance.
A Few More Details
Proof of Purchase Required – Please hang onto your receipt or order confirmation email.
Shipping – Depending on your location and the nature of the issue, you may be responsible for shipping costs.
Non-Transferable – This warranty applies to the original purchaser only.
Legal Rights – This warranty doesn’t affect your statutory rights, which may vary by region.
Need Help?
We’re always happy to assist. If you have any questions or need support, just drop us a line.
Thanks for choosing Flamery.
We’re proud to be part of your fire cooking journey—and we’re here for the long burn.